WHO WE ARE

Founded in 2009, we are a full-service computer consulting firm that specializes in delivering Managed IT services to our clients. Providing smart IT solutions to businesses is our primary goal.

CORE TEAM

David Grant
Managing Consultant

 

David Grant /Managing Consultant

David is a graduate of West Chester University of PA’s Computer Science program. He also has two years of experience in Kwame Nkrumah University of Science and Technology’s Publishing Studies program. David employs his cross disciplinary skills and experience to deliver solutions to our clients.

At Lucid IT, David wears different hats. These include leading projects that fall under his area of expertise to managing the day-to-day administrative operations of Lucid IT. His creative problem solving skills are often brought to bear in straddling that fine line where sound technology solutions meet business sense.

Ever the avid reader, David enjoys keeping up with new developments in technologies that are relevant to Lucid IT’s diverse operations. His after-hours activities include improving Lucid IT’s web presence and working on mobile applications for iOS.

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Kwabena Adu
Senior Consultant

 

Kwabena Adu /Senior Consultant

Kwabena is a co-founder of Lucid IT. He is a Swarthmore College Computer Science graduate who has extensive knowledge and background in computing technology support and software engineering. His knowledge and experience are leveraged on a daily basis in delivering solutions to our clients. Kwabena strives to make technology a tool for the progress of our clients’ businesses.

At Lucid IT, Kwabena’s role as Senior Consultant sees him overseeing our remote support specialists. He also functions as a project team leader where his ability to understand problems from both user and technician perspectives is invaluable.

An all-round technophile, Kwabena is constantly reading technical journals, updating our intra-network Knowledge Base and working on the development of web applications.

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Deborah Francis
Consultant

 

Deborah Francis /Consultant

A graduate of Barbados Community College, Deborah joined Lucid IT in 2013 through our Internship Program. Her attention to detail and excellent work ethic impressed us so much that we had to bring her on board at the end of her internship.

Deborah’s primary duties at Lucid IT include providing remote support assistance to clients on multiple operating systems, remote monitoring and report analysis. Her client-centered approach to troubleshooting and research skills makes her an invaluable asset to our operations.

Deborah’s after hours are spent teaching a CompTIA A+ class, reading a good book or catching up on her favorite science fiction TV series.

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Katherine Larkai
Client Care Manager

 

Katherine Larkai /Client Care Manager

A graduate of Brooklyn College with a Bachelor of Arts in Journalism, Katherine has been with Lucid IT since its inception as our Client Care Manager.

Katherine invokes her strong communication skills in advocating for the client and ensuring that their concerns are addressed in a timely and appropriate manner. As Client Care Manager, she leverages her excellent interpersonal skills to help keep both Lucid IT’s technical teams and our clients informed and updated on non-technical developments relevant to ongoing projects.

Eager to learn and get the job done in a timely manner, Katherine’s responsibilities at Lucid IT have been expanded over the years to include client billing and payment processing. If your invoice from us is overdue, you’ve probably heard from Katherine calling to find out why. Her after hours are spent mentoring young people at her church or catching up on her favorite TV shows.

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CAPABILITY STATEMENT

We provide Managed IT services and custom software application solutions for Small to Medium-sized Enterprises. Our solutions are tailored to meet individual client-business needs while employing best industry practices.

Socio-Economic Status: Small Business

NAICS Codes: 541511, 541519, 541512 and 541513

D-U-N-S Number: 012746071

Lucid IT Inc. CAPABILITY STATEMENT

Founded in 2009, Lucid IT Inc. is a privately held business entity located in Swarthmore, Pennsylvania, employing IT professionals and Software Engineers. We provide Managed IT services and custom software application solutions for Small to Medium-sized Enterprises. Our solutions are tailored to meet individual client-business needs while employing best industry practices.

CORE COMPETENCIES
  • IT Consulting
  • IT Helpdesk and Support (remote and on-site)
  • System Administration
  • Network Design, Setup, Maintenance and Troubleshooting
  • Server Installation and Maintenance
  • Computer Repair
  • Custom Software Application
  • Security and Vulnerability Scanning
PAST PERFORMANCE

Analysis and Inference, Inc.
Lucid IT upgraded Analysis and Inference’s Springfield, PA office servers and workstations in 2013. Lucid IT provides Managed IT services on a daily basis to Analysis and Inference. Our role as Analysis and Inference’s IT department gives them the freedom to focus on their core business functions while we work hard in ensuring that their systems are operating at an optimal level.

Elmwood Park Zoo
Lucid IT undertook a major overhaul of Elmwood Park Zoo’s IT infrastructure in 2013. This saw upgrades in ISP service from DSL to High Speed Internet, Server upgrades, LAN extension and WLAN deployment. Not only did this improve computing at Elmwood Park Zoo, but it also created the needed conditions for upgrades like VoIP implementation and Remote Monitoring Sensors.

Grand American Tours
Lucid IT upgraded Grand American Tours’ workstations from Windows XP to Windows Vista and subsequently Windows 7. Lucid IT also handled Grand American Tours server upgrades. In addition to providing day to day Tech Support services, Lucid IT continues to monitor and advise Grand American Tours on Information Technology issues.

Swarthmore Co-op
Lucid IT provides Managed IT services to Swarthmore Co-op from computer systems maintenance to upgrades and advising. In 2014, Lucid IT helped Swarthmore Co-op avoid a potentially disastrous scenario by helping them regain control of vital operational service accounts.

COMPANY SNAPSHOT

D-U-N-S Number: 012746071
Business POC: David Grant
Email: david@luciditinc.com
Phone: 610-543-7725
Website: www.luciditinc.com
Mailing Address: P.O. Box 241, Swarthmore, PA 19081

SOCIO-ECONOMIC STATUS

Small Business

NAICS CODES
  • 541511: Custom Computer Programming Services
  • 541519: Other Computer Related Services
  • 541512: Computer Systems Design Services
  • 541513: Computer Facilities Management Services
PARTNERS
  • AVG
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OUR CLIENTS
Industries we have worked for include:

  • Legal
  • Construction
  • Travel & Tours
  • Education
  • Retail
  • Architecture & Design
  • Non-Governmental Organization
  • Service
  • Parks & Recreation

TeamViewer Download

DO NOT download this software unless instructed by your Lucid IT technician do so.

By clicking on ‘DOWNLOAD’, you consent to running TeamViewer Quick Support on your computer. This software allows Lucid IT to provide Remote Technical Assistance to you in cases where the computer is in a stable state with sufficient internet bandwidth available.

*TeamViewerQS generates a unique password for every remote session. We do not have remote access to your computer when the helpdesk session is ended.

DOWNLOAD

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